Privacy Policy

Who We Are

Grenadier Computing is a UK-wide managed IT services provider, with a registered office in Ashford, Kent. We are the data controller for personal data collected through this website.

What Data We Collect

When you book a consultation through our website, we collect:

• Your name
• Your email address
• Your phone number (if provided)
• Any additional information you include in the booking notes

How We Collect It

Your data is collected through the Calendly scheduling form embedded on our website. When you submit a booking, your information is processed by Calendly and shared with us to arrange your consultation.

Why We Collect It

We use your personal data to:

• Schedule and confirm your consultation
• Contact you regarding your enquiry
• Follow up after our conversation if appropriate

The legal basis for processing is legitimate interest. You have requested a consultation and we need your details to provide it.

Who Processes Your Data

Your data is processed by:

• Grenadier Computing as the data controller
• Calendly LLC as a data processor (via the embedded scheduling form)
• Google LLC as a data processor (via Google Tag Manager, Google Analytics, and Google Search Console, for website usage and search performance analysis)
• Microsoft Corporation as a data processor (via Microsoft Clarity, for heatmaps and session recordings to improve user experience)

We do not sell, share, or transfer your personal data to any third parties for marketing purposes.

How Long We Keep It

We retain your booking data for up to 12 months after your consultation. If you become a client, your contact information is retained for the duration of our business relationship and for a reasonable period afterwards for administrative purposes.

You can request deletion at any time (see below).

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access request a copy of the personal data we hold about you
• Rectification ask us to correct any inaccurate data
• Erasure ask us to delete your personal data
• Portability request your data in a portable format
• Object object to processing of your personal data
• Restrict processing ask us to limit how we use your data

Cookies & Analytics

This website uses the following analytics tools to understand how visitors use the site:

• Google Tag Manager & Google Analytics (GA4) collects anonymous usage data such as pages visited, button clicks, scroll depth, time on site, and referral source. May set cookies on your device.
• Microsoft Clarity records anonymous session replays and generates heatmaps to help us understand how visitors interact with the site. Clarity may collect information such as mouse movements, clicks, and scroll behaviour. No personally identifiable information is collected. For more details, see Microsoft's Privacy Statement.
• Google Search Console provides data about how visitors find our site through Google Search, including search queries and click-through rates. This data is aggregated and does not identify individual users.

No personally identifiable information is collected through these analytics tools.

The embedded Calendly scheduling form may also set functional cookies necessary for the booking process to work.

Contact Us

For any data protection queries or to exercise your rights, please contact us:

Grenadier Computing
The Cobalt Building, 1600 Eureka Park
Lower Pemberton, Ashford, Kent, TN25 4BF
Email: [email protected]
Phone: 01233 515030

Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Telephone: 0303 123 1113