Holiday Park IT Specialists
IT Support for Holiday Parks
We've been inside your world for over 15 years. Most IT providers don't understand holiday parks. We do. Managed IT support built for seasonal businesses, from someone who spent a decade inside one of the UK's largest park operators.
Why your IT provider should understand your industry
Most IT companies will look after your laptops and email just fine. But parks have a rhythm that generic providers don't understand. That is the difference between generic IT support and IT support built for holiday parks.
Seasonal Scaling
Your team increases in spring and reduces after peak. Accounts, devices, and licenses all need to scale with that cycle. Our pricing flexes with your headcount so you are not paying for users who are not there.
Technology Decisions Without Context
Reservation systems, park management systems, EPOS, pricing tools, reporting and data analysis tools, HR systems, health and safety systems, CRMs, and payment gateways. If you don't have that technology person in your business, it helps if your IT provider understands how these systems work, how any integrations between them work, and can help translate the language between all those involved.
Nobody Joins Up the Thinking
Parks have IT needs, software needs, and strategic needs. Most providers handle one and ignore the rest. You need someone who understands how all three connect and can advise across them.
IT that understands your season, your systems, and your pressure points
Every Grenadier client gets the same level of protection and support. The difference is that we already know your world, so we can hit the ground running.
Stop Paying for Empty Desks
When the season ends and staff leave, your bill drops with them. Core staff on annual rates, seasonal staff on monthly. You only ever pay for the people who are actually there.
Devices That Just Work
Your team's laptops, tablets, and PCs stay updated, encrypted, and secure without anyone on park having to manage them. If one goes missing, it is wiped before it becomes a problem.
Protected From Day One
Accounts secured, threats blocked, data protected, and your whole team trained to spot attacks. Not an add-on or a premium tier. This is how every client starts.
Pain Points
Your seasonal staff see problems your permanent team stopped noticing years ago. Our Pain Points platform gives every team member a way to surface hidden inefficiencies. It calculates the real cost and ranks by impact.
Advice From Someone Who Has Been in the Room
CRMs, pricing tools, reservation systems, park management platforms. We have built software that connects to them and lived with the consequences. When you need to decide between build and buy, or work out how your systems should talk to each other, we already know the landscape.
Unlimited Support
No per-incident charges. No watching the clock. Your team calls us the moment something is not right. Critical issues: 1 hour response. High priority: 2 hours. Our average email response? Under 15 minutes.
The systems holiday parks actually run on
A holiday park is not one business. It is a hotel, a restaurant, an estate agency, a retailer, and a maintenance company sharing one reception. Each of those comes with its own software, and somehow they all need to talk to each other.
We have spent 15 years in and around these systems. Not reading about them. Building software that connects to them, untangling their integrations, and sitting in the meetings where they get chosen. Whether you run Elite, GemaPark, RMS, CampManager, ParcVu, or something built in-house, we either know it already or know exactly what questions to ask of it.
So when your reservation system needs to feed your accounts package, or your EPOS stops syncing with stock, or a vendor tells you something "can't be done", you have someone on your side who has been in that room before.
What we cover
- Reservation and booking systems
- Park management platforms
- EPOS for bars, restaurants, and shops
- Pricing, reporting, and data analysis tools
- Holiday home sales CRMs
- Payment gateways and owner billing
- HR and health & safety systems
- The integrations between all of the above
Guest WiFi: what we do and what we don't
Here is something most providers won't tell you. Park-wide guest WiFi is a civil engineering job as much as an IT job. Trenching, fibre runs, masts, and outdoor access points across hundreds of pitches. Specialist WiFi providers do that well, and we are not going to pretend we dig trenches.
What we do is everything around it. We make sure your guest network is properly segregated from your operations network, because a guest's laptop should never be able to see your reservation system. We help you choose a WiFi provider, sense-check their quotes, and hold them to account when coverage doesn't match the promise. And we look after the business side of the network: the connectivity your reception, your tills, and your team depend on every day.
If a provider tells you they do all of it equally well, ask them which part they subcontract.
Seasonal staff, without the IT chaos
Every spring the same thing happens. Twenty new starters, half of them sharing logins because nobody set up accounts in time, a drawer full of laptops nobody can identify, and a manager spending their first week of the season doing IT admin instead of running a park.
We run starters and leavers as a process, not a panic. New seasonal staff get their accounts, devices, and training before day one. When the season ends, accounts are closed the day someone leaves, licenses are released, and any device that doesn't come back is wiped remotely before it becomes a data breach.
And because seasonal staff are billed monthly, all of that scales your bill down too. You are never paying a March invoice for an August headcount.
IT support for holiday parks: your questions, answered
The things park operators actually ask us, including the ones about money.
How much does IT support cost for a holiday park?
Do you support our park management system?
Do you install guest WiFi?
Can our IT costs go down in the off-season?
Do you work with holiday parks across the UK?
How quickly do you respond when something breaks?
From people in the industry
"Our revenue in holiday home sales was around 150 million. Today it is around 200 million. I can credit Gary with the huge role he played as we entered this growth period. He is unique. He has the ability to be versatile, whether client or customer, whether boardroom or office. Outstanding work."
"Gary offers a fairly unique blend of skills and experience: solution design, architect and engineer. However the most useful attribute is his ability to understand the business challenge. Working together, we could fully understand requirements and produce both prototypes and working solutions in breathtaking short periods of time."
"Grenadier helped me with a complex issue we had with the way the website displayed prices as a result of a change to our pricing strategy. Their knowledge and expertise in the holiday park industry and speed at which the solution was delivered was invaluable and hugely appreciated!"
Let's Have a Chat
Ready to talk about your parks? Pick a time that works for you.