Extraordinary Outcomes
Come from investing in the right foundations, enabling you to go further, faster
What's The Deal With The Shark?
It's because what we do isn't about the tech!
Hi, I'm Gary. As you can probably tell from my photo, I'm totally normal - says the one holding a Land's End to John O'Groats cycling medal.
Anyways, that shark. That's a Tiger Shark!
And that diver in front of it? My daughter, age 12, totally calm and enjoying life 20 meters below the surface!
No cages. Just me, her, our guide (just out of shot) & the shark; well there was actually 6 of them.
You see, totally normal!
People often ask me why would I let her do this.
I want her to grow up understanding that extraordinary outcomes don't happen by accident. They require the right mindset, and then the investment to back it up.
Not just money, though yes, that too. But investment of time, effort, planning, training, discipline, the right equipment & the right team.
The businesses I work with don't settle for technology that "sort of works." They invest in foundations that let them scale, invest in uncovering their teams hidden pain points and hidden costs, automate and focus their people on what actually matters: growing the business.
If you're running a growing business and you're ready to stop fighting your technology and start leveraging it, I'd like to hear from you.
Two Layers. One Goal.
Every business we work with starts in the same place: getting the stuff right that most people find boring!
You can't automate on unstable ground, weak security, and you can't benefit from AI when your data is scattered across disconnected tools. Once the basics are bulletproof, the next steps are yours to choose.
Most IT companies prove their value by showing you how busy they've been. We'd rather show you what's no longer going wrong, and what your team found that nobody else would have.
The Stuff You'll Never Have to Think About
You know the feeling. A laptop won't update. Someone's locked out of their email. A leaver still has access three weeks later. Nobody's sure if backups are actually running. Your team works around it, but every workaround costs you time, focus, and money.
We make all of that disappear. We take full ownership of your technology so none of it is your problem any more. Unlimited support included. Your team calls us the moment something isn't right. No hesitation, no invoice.
Managed
Endpoints
Every device managed, patched, and secured centrally. OS updates, security policies, encryption, and application control pushed automatically. If a device is lost or stolen, we can wipe it remotely. Windows, Mac, iOS, Android.
Exceptional Security
as Standard
Multi-factor authentication, conditional access, tenant hardening, email threat protection, web filtering, phishing simulations, and cyber awareness training for your whole team. Data backed up and recoverable. Not an add-on. Every client gets this from day one.
24/7/365
SOC
Human-led threat hunting and response across your endpoints and Microsoft 365 identities. Malicious processes isolated in minutes. Hijacked accounts locked down automatically. Rogue apps detected before they do damage. If something suspicious happens at 3am on a Sunday, our SOC is already on it.
Team Changes
Included
New starters get their accounts, email, devices, security policies, and application access from day one. Leavers are fully offboarded with access revoked, licenses recovered, and data retained or removed to policy. No gaps, no forgotten accounts sitting open.
Unlimited
Support
Log as many tickets as you need. Portal, email, or phone. No per-incident charges, no watching the clock.
Guaranteed
Response Times
Critical issues: 1 hour. High priority: 2 hours. Our average email response time? Under 15 minutes.
Virtual
CTO
Business-aligned technology strategy and leadership. We drive IT forward, not hold it back. Technology that enables growth.
One
Monthly Fee
Per user, per device. Paid by Direct Debit. No surprise invoices, no chasing, no credit terms to negotiate.
The Stuff That Actually Moves the Needle
With the "boring" stuff handled, the real question is: where are you losing time and money without realising it?
That's where Pain Points comes in.
Your team tells you where the problems are
Your team gets access to Pain Points, a platform designed for a different kind of problem.
The frustrations, workarounds, and manual processes that nobody raises but everyone puts up with. Pain Points calculates the real cost and ranks by impact, so you know exactly where to focus first.
Explore the Pain Points Platform
Real Cost Data
The platform calculates the annual cost of each pain point automatically. As more people confirm "I have this too", the cost scales up.
Who's Affected
See exactly who shares the same problem. One person's annoyance becomes a business-wide issue when 20 people confirm it.
We Can Fix It Too
We can take what Pain Points surfaces and fix it. Process redesign, automation, AI agents. Each project scoped and quoted separately.
Don't Just Take Our Word For It
What colleagues and clients say about working with us.
Meet the Team
The people behind Grenadier Computing.
Gary Goodson
Founder
Started coding at 8, landed his first commercial project at 14, and hasn't stopped since. From building enterprise platforms to running IT for growing businesses, Gary's happiest when he's making technology disappear into the background.
Dawn Goodson
Business Administrator
15 years in the NHS taught Dawn that precision matters, whether it's blood transfusion or bookkeeping. She keeps Grenadier Computing running behind the scenes, so Gary and Harvey can focus on transforming yours.
Harvey Cave
IT Support Technician
Harvey ran IT single-handedly across three college sites before joining Grenadier Computing. Give him a problem and he'll figure it out, whether that's a firewall, a ticketing system, or something he's never seen before. That's just how he's wired.
Who We Work Best With
We're not the right fit for everyone, and that's by design. Here's who gets the most from working with us.
Growing Businesses
Teams that need proper infrastructure and real expertise, without the overhead of an in-house IT department.
Microsoft 365 Businesses
Already using or ready to adopt the Microsoft ecosystem as the backbone of your business.
Growth-Minded Leaders
You see technology as an enabler, not just a cost to minimise. You want to move forward, not stand still.
Ready to Invest Properly
You understand that solid IT isn't the cheapest option, but it delivers real, measurable value.
We Know Holiday Parks
With over 15 years in the UK holiday and leisure park industry, we understand seasonal staffing, peak-period pressure, remote sites, and technology that has to just work when you're at your busiest. This isn't a sector we've dabbled in. It's one we know inside out.
"You're Too Small"
We hear this one a lot.
We're not trying to become a 50-person company serving a thousand clients. That model exists and it's how you end up speaking to a different engineer every time, waiting in a queue, and getting generic advice from someone who's never seen your environment.
We stay small on purpose. Fewer clients, deeper relationships. That's how we deliver the kind of service that bigger firms can't.
Direct Access
When you call us, you get us. Not a call centre, not a ticket queue, not a junior who has to escalate everything. You speak directly to the people doing the work.
Technology Over Headcount
When your IT is built right, things rarely go wrong. And when they don't go wrong, you don't need a big team firefighting. We've built our operation around automation, monitoring and proactive management, so a small team can do what used to take entire IT departments. Staying small isn't a limitation. It's the whole point.
Senior-Level Attention
Every client gets senior-level attention as standard. There's no B-team. No rotating cast of engineers who don't know your setup.
"But You're Not Local To Us"
We've never visited most of our clients, because we've never needed to.
Let's Have a Chat
Whether you need someone to look after the infrastructure, build something new, or just help you figure out what the right next step is, we're here for that conversation.
No sales pitch. No pressure. Just a straightforward chat about what you need.